Terms & Privacy
In connection with taking orders and providing services, we may collect personally identifiable information such as: your name, address, telephone number, social security numbers, driver’s license numbers, account information and mailing address electronic. We may also collect and retain as necessary personally identifiable information about your hardware and software, modems, routers, settings and preferences to help us provide you with reliable service. Except as indicated in this document, this information is private and confidential and we do not share any knowledge, information, processes, ideas or documents related to the business and affairs of our clients or any of their relationships and transactions with third parties. For internal purposes, we may use, in accordance with and subject to applicable law and regulation (such as CPNI regulations), your information for things such as sales, installation, operation, administration, advertising, marketing, support, network management, maintenance , customer service, communications with you, billing and collection. As is the case with most Internet service providers, we automatically collect Internet Protocol (IP), the amount of bandwidth used, the performance of the connection, and the dates and times of connection. In addition, we may collect anonymous usage statistics to help manage our network and for other purposes.
This acceptable use policy (the “Policy”) defines acceptable practices regarding the use of the WorldNet Telecommunications Inc. (“WorldNet”) services by our customers including Internet services (the “Service”) and the use of the persons and entities with access to the Service through the account of a client (hereinafter, “Users”). By using the Service or permitting others to use the Service through your account, you agree to abide by and require that others using the Service through your account comply with the terms of the Policy and acknowledge that you are responsible for compliance with the policy being solely responsible for any and all acts and omissions that occur during or in connection with such use of the Service.
This Policy was established to help protect the WorldNet network, the Service, our users and the Internet community from unacceptable, improper or unlawful activity through the Internet, to improve the offer of services and offers. WorldNet reserves the right, in its sole discretion, to suspend, deny, restrict or suspend the use of the Service if such use violates the policy. If you do not agree to be bound by the terms of the Policy, you must immediately stop using the Service and notify the WorldNet customer service department to cancel your account.
Unacceptable, illegal or prohibited activities
The Service may only be used for lawful purposes and you are responsible for determining what laws or regulations apply to your use of the products and services or the use of your account by others. Unacceptable or illegal activities include, but are not limited to the following:
Displacement, transmission, retransmission, or storage of material on or through any of the WorldNet products or services that under WorldNet’s judgment such publication, transmission, retransmission or storage is: a. in violation of any law or regulation, state, federal, or outside the United States (including rights protected by copyright, trade secrets, patents or other intellectual property, laws or similar regulations) locally;
b. threatening or insulting; c. obscene; d. indecent, or e. defamatory
Cases in which the operation of the WorldNet Network is threatened.
Cases involving unwanted email / commercial SPAM, a pattern of violations and / or mail retransmission.
Alterations of your information from the source IP address.
Denial of service attacks.
Illegal activities or suspected fraud in relation to the use of the Service.
The resale or redistribution of the service or use the Service for commercial purposes or for any other commercial enterprise (for profit or non-profit), including, without limitation, the operation as a de facto provider of the Internet access service.
The installation or distribution of pirated software products or products that are not licensed for use.
Limit or inhibit other users of the Service in its legal use or enjoyment of WorldNet products and services or in a manner that generates excessive network traffic through the use of automated or manual routines that are not related to personal or personal use. ordinary business of Internet service.
Avoid user authentication or the security of any host, network or account.
Cause or attempt to cause security breaches or interruptions of Internet communications.
Examples of security breaches include, but are not limited to: accessing the data from which the user is not a recipient or entering a server or account that the
User is not expressly authorized to access.
Examples of interruptions include but are not limited to: port scans, packet spoofing, and false routing information.
The introduction of malicious programs, viruses or damaged data in the WorldNet network or servers or other WorldNet products and services.
The use of any program, command or sending messages of any kind, designed to interfere with, or prevent sessions of other terminals.
The execution of any form of network monitoring that intercepts data not intended for the user.
Interfere or deny the service to any other user (for example: denial of service attack). Failure to comply with WorldNet procedures related to the activities of users on the WorldNet network.
Export, re-export, or allow the downloading of any content in violation of the export or import laws of the United States or without all necessary approvals, licenses and exemptions.
The use of unsolicited e-mail from the network or networks or from other Internet service providers WorldNet on behalf of or for the publicity of any service offered by WorldNet or connected through the WorldNet network.
Requests for email or any other email address other than that of the account or service, with the intention of harassing or collecting responses.
Create or forward “chain letters” or other “pyramidal structures” of any kind.
A user may not attempt to gain unauthorized access to, or attempt to interfere with or endanger the normal functioning, operation or security of any part of the WorldNet Network.
If we have specified the bandwidth limitations for your user account, the use of the Service may not exceed those limitations.
If a user is accessing the service through a dial-up connection, we may terminate the user’s session in order to protect the resources of the WorldNet network and maintain service availability for others.
The advertising, transmission or disposition of any software, program, product or service designed to violate this policy.
Any other inappropriate activity or abuse of the service (as determined by us at our discretion), whether or not expressly included in this Policy, may result in the suspension or cancellation of User access or use of the Service.
This list of prohibited activities is not exhaustive and WorldNet reserves the right to determine that any conduct that is or may be harmful to the WorldNet Network, its customers or Internet users is in violation of this Policy and to exercise any other remedy. contained in this Policy.
WorldNet will cooperate with appropriate law enforcement agencies and other parties involved in the investigation of allegations of illegal or inappropriate activities. WorldNet reserves the right to disclose user information to the extent authorized by federal or state law.
Modifications to the Policy
WorldNet reserves the right to modify this policy at any time without prior notice. We will do our best to notify users of the changes either by email or by publishing a revised version of the policy on our website. These modifications will come into force and will be applied prospectively from the date of publication.
This list of prohibited activities is not exhaustive and WorldNet reserves the right to determine that any conduct that is or may be harmful to the WorldNet Network, its customers or Internet users is in violation of this Policy and to exercise any or all of the remedies contained in this Policy.
Users are entirely responsible for maintaining the confidentiality of the password and account information, as well as the security of their network. You agree to immediately notify WorldNet of any unauthorized use of your account or any other known security breach. If you are aware of any violation of this policy by anyone, including users who have accessed the Service through your account, you are required to notify us.
Complaints against customers
In most cases, we will notify our clients of complaints received by us regarding alleged violations of this Policy. You agree to promptly investigate all complaints and take all necessary measures to remedy any violations of this Policy. We can inform the complainant that you are investigating the complaint and can provide the complainant with the necessary information to contact you directly to resolve the complaint. You must identify a representative for the purpose of receiving this type of communication.
General Complaints and Contact Information
Any complaints regarding your prohibited use or other abuses of the WorldNet Network, including violations of this policy, should be sent directly to WorldNet. Please include all applicable information that WorldNet will help investigate the complaint, including all corresponding headers of the forwarded messages. Clients should call 787.277.0210 to file a complaint as quickly as possible. If you are not sure whether the intended use or action is allowed, please send your questions or comments to WorldNet in email@example.com.
Additional terms and conditions
The use of the WorldNet Network by a WorldNet customer is subject to the terms and conditions of the agreements subscribed by said Client and WorldNet. This Policy is incorporated into this type of agreement as a reference.
As described above, WorldNet reserves the right to employ network management practices, for example, to prevent the distribution of viruses or other malicious code, as well as to block, in accordance with applicable law, the transfer of illegal content such as child pornography or the illegal transfer of content. In addition, WorldNet may have agreements to offer Internet services to third-party establishments (such as coffee shops, bookstores, hotels or libraries) that may then offer this service to its customers, guests or others. None of what has been described in this document proposes to address network management practices, performance characteristics or commercial terms that may be adopted by third-party operators of those locations in relation to the provision of Internet services for others.
WorldNet requires customers to use the modem that is provided with the activation of services or a compatible modem to connect to their network. WorldNet recommends that customers replace equipment that does not comply with a compatible device.
For WorldNet’s ADSL broadband service, the company offers the modem to the preconfigured customer for the contracted services. The customer may choose to use their own modem at their own cost and responsibility. We will continue to provide assistance, but the customer is responsible for the administration and operation of the modem provided by the customer and / or additional equipment. The use of an unsupported modem may be subject to interruption of service due to network updates and may limit some type of support or technical troubleshooting assistance that our staff may offer. For additional information about compatible modems please contact our technical support staff at (787) 277-0210.
WorldNet also uses certain practices to protect the safety of our customers and our networks of unwanted and harmful activities. WorldNet uses the email applications of the FortiNetMail platform (FortiMail) to provide our clients with protection against SPAM from the Internet. To do this, once WorldNet identifies a particular ADLS service that uses the WorldNet domain, the Internet service will be disconnected from that user specifically and a notification will be sent informing him of the SPAM activity from his account so they can attend and Remove the cause of the problem from the network. Once confirmation is received from the client that the problem has been corrected and that the virus, defective device or other cause of the problem has been eliminated, and subject to the verification, we will reconnect the services. The use of security measures may affect the performance characteristics of the service or the ability to access certain suspicious portals, but such means are used in a manner designed to avoid the discriminatory impact to clients in similar conditions.
WorldNet provides what is known as a fixed broadband Internet access service, designed to provide the ability to transmit and receive data to and from substantially all Internet points. WorldNet offers varied Internet access packages for residential and commercial use with a variety of speeds, features and limitations to broadband uses, which could affect the convenience of such services for real-time applications. The characteristics, prices and other commercial terms of our service offers are modified from time to time, and not all packages are available in all areas. The price of the packages reflects the speed, characteristics and limitations in the broadband use of each package. You can find complete descriptions and prices of the packages currently available on the portal www.worldnetpr.com/internetservices. These statements correspond exclusively to the applicable services.
The laboratory tests carried out periodically by WorldNet internally show that for our typical ADSL services of speeds of 1.2 and 5 mbpsfor downloads and 768 kbps for loads, between 7:00 p.m., 12:00 a.m. in the evenings and weekends , normally they throw over 95% of the volume and speed configured for our internet router (internet gateway) and the modem of 8 msor less. The same test, carried out during business hours and extended to several points on the island, yields an average result of 80% of the configured speed with an average delay of 29ms. The results of the tests show that as we move out of metropolitan areas we experience a degradation in performance that may be influenced by several factors described below. There are tools for subscribers to measure the performance of WorldNet’s DSL service, and they are available at http // www.speed.wntpr.com. The test tool provided by WorldNet tells you the typical speed at which your line will transfer Internet traffic between the modem in the customer’s premises and the WorldNet router equipment. Note that the results of these tests can be impacted by the equipment and the configuration of the network at the subscriber’s house and do not take into account the delays inherent in the Internet backbone or the demand for use at any given time; and may have internal deficiencies. Therefore, the results of these tests should not be considered as accurate performance measures or guarantees. If you want to measure the speed of your Internet taking into account the response time of the backbone, you can use any external speed test, for which we include an external test that can be accessed from http // www.speedtest.net.
The speeds and any other announced performance characteristics are subject to numerous factors, including the quality of the copper connections for telephone lines, the distance of the central office, the variations in the use of the network and the intervention of third parties; therefore, they are provided from the best possible effort and can not be guaranteed. Among the factors that can impact the real speed that a user experiences are (i) the capacity of the client’s computers or the devices of their local network (LAN), such as their wireless router; (ii) latency (the delay in transmission or receipt, largely impacted by the distance between the transmission points); (iii) the performance of the content and application providers to which the client is accessing, such as search engines and video transmission portals; and (iv) transmission performance characteristics in sections of the Internet that are not under the control of WorldNet.
As noted above, WorldNet offers multiple service options, whose prices, terms and conditions can be found at https://www.worldnetpr.com/internetservices. For specific details of the services accepted by the client, please refer to the Customer Services Agreement (or, when applicable, your rate), which is provided to the client when accepting the service.
Internet packages are offered as part of a service contract between you and WorldNet. The duration of these service contracts varies. In the event that the customer terminates the service contract before its specific termination date, the customer may be liable for the payment of an early termination fee. The Customer Service Agreement (or, when applicable, your rate) will include the early termination charge or penalty applicable for specific types of service and contract durations.
oucan direct your complaints, concerns and questions about WorldNet’s network management practices to our Customer Service Department by calling (787) 277-0210. In addition, the Federal Communications Commission (FCC) has established a process to handle formal and informal complaints. For more information, visit http://www.fcc.gov/guides/getting-broadband.
Internet access services without broadband (Non-Broadband Internet Access Services (“Non-BIAS Services”) WorldNet reserves the right, under the FCC Requirements, to offer Internet access services without broadband (non-BIAS Services) through its network. In general, these (non-BIAS Services) are services that share the capacity of the WorldNet network with applicable services that are not used to access large segments of the Internet. They are not a generic platform, but a specific service at the application level. These services can include elements such as cloud computing services, data hosting, information technology (IT), telemedicine, and other services without broadband that WorldNet can develop. For such non-broadband services, WorldNet may, in accordance with and subject to the FCC Requirements, use network management to isolate the ability to use these services from the ability to use Applicable Services in a manner that ensures priority and quality of these specialized services. These measures may have the effect of occasionally impacting the speed, quality or availability of broadband in the network for the Applicable Services.
WORLDNET TELECOMMUNICATIONS, INC.
STATEMENT OF CPNI USAGE OPERATING PROCEDURES
The CPNI policies and operating procedures of WorldNet Telecommunications, Inc., are designed to ensure compliance with the FCC’s CPNI rules. Such policies and procedures are as follows:
I. CPNI Use
(A) WorldNet may use CPNI to protect its rights and property and to protect our customers and other carriers from fraudulent, abusive or unlawful use of our services.
(B) WorldNet may use CPNI to provide or market service offerings among the
categories of service — local and interexchange — to which the customer already subscribes. If a customer subscribes to only one service category, we will not share the customer’s CPNI without the customer’s consent.
(C) WorldNet may use CPNI derived from our provision of local exchange or interexchange service for the provision of CPE and call answering, voice mail or messaging, voice storage and retrieval services, fax store-and forward, and protocol conversion, without customer approval.
(D) WorldNet does not use CPNI to provide or market service offerings within a category of service to which the customer does not already subscribe without customer approval through an “opt-in mechanism”, discussed below. However, WorldNet may use CPNI to: (a) provide inside wiring installation, maintenance and repair services; and (b) market services formerly known as adjunct-to-basic services when we provide local service. These services include, but are not limited to, speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller ID, call forwarding, and certain Centrex features.
(E) WorldNet does not use CPNI to identify or track customers that call competing service providers.
II. CPNI Approvals
(A) WorldNet uses an “opt-in” CPNI customer approval mechanism.
(B) WorldNet honors our customers’ approval or disapproval until the customer revokes or limits such approval or disapproval. We maintain all records of customer approvals for at least one year.
III. CPNI Notice Requirements
(A) WorldNet will individually notify and inform each customer of his or her right to restrict the use of its CPNI. This notice may be accompanies by a solicitation of approval. WorldNet shall maintain records of that notification for at least one year. Customers receive bi-annual reminders of this CPNI policy.
(B) WorldNet uses an “opt-in” approval mechanism.
(C) WorldNet’s notifications provide information sufficient to enable our customers to make informed decisions as to whether to permit the use or disclosure of, or access to, their CPNI. WorldNet’s notifications: (a) contain a statement that the customer has a right, and we have a duty, under federal law, to protect the confidentiality of CPNI; (b) specify the types of information that constitute CPNI and the specific entities that will receive CPNI, describe the purposes for which the CPNI will be used, and inform the customer of his or her right to disapprove those uses and deny or withdraw access to CPNI use at any time. With regard to the latter, we indicate that any approval, or disapproval, will remain in effect until the customer affirmatively revokes or limits such approval or denial.
(D) WorldNet advises the customer of the precise steps the customer must take in order to grant or deny access to CPNI, and we clearly state that a denial of approval will not affect the provision of any services to which the customer subscribes. However, we may provide a brief statement, in clear and neutral language, that describes the consequences directly resulting from the lack of access to CPNI. In addition, we may state that the customer’s consent to use his or her CPNI may enhance our ability to offer products and services tailored to meet the customer’s needs.
(E) Our notifications are comprehensible and not misleading and are legible, sufficiently in large type, and placed in an area readily apparent to the customer. Where the notification is in a language other than English, all portions of the notification are in that language.
(F) We do not include in the notification any statement that attempts to encourage a
customer to freeze third-party access to CPNI.
IV. CPNI Safeguards
(A) WorldNet has implemented a system by which the status of a customer’s CPNI approval can be clearly established prior to the use of the CPNI.
(B) WorldNet has trained our personnel as to when they are, and are not, authorized to use CPNI, and has put into place an express disciplinary process in place to deal with employee failures.
(C) WorldNet has implemented a system for maintaining a record of our sales and marketing campaigns that use customers’ CPNI. The record includes a description of each campaign, the specific CPNI that was used in the campaign, and what products and services were offered as part of the campaign. WorldNet retains these records for at least one year.
(D) WorldNet has a supervisory-level employee who oversees all matters relating to CPNI compliance. In addition, a WorldNet officer signs a compliance certificate on an annual basis stating that the officer has personal knowledge that WorldNet has established operating procedures adequate to ensure compliance with applicable CPNI rules. WorldNet will provide a statement accompanying the Certificate that explains our operating procedures and demonstrates compliance with the CPNI rules.
V. Record of Customer Complaints Regarding the Unauthorized Release of CPNI
All customer complaints concerning the unauthorized release of CPNI will are logged and retained for a period of five years. This information is summarized and included with WorldNet’s annual certification to the FCC.
VI. Release of Call Detail Information
A) Customer initiated telephone account access.
Release of any CPNI information requested by the customer via a telephone call is prohibited except when:
1) the information is sent via mail USPS to the customer’s address of record; or
2) WorldNet calls the telephone number of record and disclose the call detail information to the account holder of record.
B) WorldNet will also proceed with routine customer care procedures if the customer can provide all of the call detail information. In these instances, WorldNet will not disclose any call detail other than the information the customer disclosed during that particular contact.
The requesting party must be on the account as a member/responsible party or an Authorized Account Rep (AAR) to access ANY customer account information: The only way to obtain customer account information is by one of the following:
1) Call customer back at the telephone number of record ONLY to speak with the customer or anyone the customer authorizes during that call.
2) If fictitious billing, call the main service number on record or;
3) Mail the requested information to the address of record. (Mail to the previous address in self-serve, if it has been changed within the last 30 days)
4) NO OTHER MEASURES ARE REQUIRED IF ASKING FOR THE TOTAL DUE ON THE ACCOUNT.
5) NO OTHER MEASURES ARE REQUIRED FOR TECHNICAL
SUPPORT OR TROUBLE CALLS. However, IP information will not be released without a verbal authorization from the customer.
VII. On-Line Account Access
A) WorldNet requires an on-line password to protect on-line access to CPM. Passwords will be designed by the customer and will consist of alpha and numeric characters with a maximum length of 13 characters. On-line passwords are not required if the customer chooses to receive call detail information via either of the two methods above.
B) WorldNet will authenticate both new and existing customers seeking on-line access to their CPNI.
C) WorldNet can reinitialize existing passwords for on-line access but will NOT base on-line access on readily available biographical or account information. This procedure will relate to all customer information, not just call detail.
D) On-line access to CPN7II will be blocked after five (5) unsuccessful attempts to log on.
VIII. Notification of Account Changes
A) WorldNet will notify any customer immediately of any account changes including password, customer response to company designed back-up means of authentication, on-line account, address of record, and any other record that may be created or changed. This notification will be through e-mail (if not changed) a voicemail or by USPS mail to the address of record as it was prior to the change.
B) New customers are exempt from this notification at service initiation.
IX. Procedures to Protect Against “Pretexting”
A) Pretexting is the practice of pretending to be a particular customer or other authorized person in order to obtain access to that customer’s call detail or other private communications record. WorldNet has employed the above procedures and safeguards in order to achieve reasonable measures designed to discover and protect against pretexting.
X. Notice of Unauthorized Disclosure of CPNI
A) WorldNet is required by FCC rules to notify law enforcement of any CPNI breaches no later than seven (7) business days after a reasonable determination that a breach has occurred.
B) WorldNet will send an electronic notification through the central reporting facility to the United States Secret Service (USSS) and the Federal Bureau of Investigation (FBI). This notification will include a description of the CPNI that was disclosed, how the breach was discovered, an analysis of the sensitivity of the breached CPNI, and any corrective measures taken to prevent recurrence of such breach.
C) Responsibility to notify USSS and FBI has been assigned to the Director of Marketing or designee.
XI. Notification of CPNI Security Breaches
A) Notification of law enforcement agencies. WorldNet will notify law enforcement of a breach of its customers’ CPNI as stated in this section. WorldNet will not notify any of its customers or disclose the breach publicly, whether voluntarily or under state or local law or these rules, until it has completed the process of notifying law enforcement as required and spelled out below.
B) Limitations. As soon as practicable, but in no event later than seven (7) business days, after reasonable determination of the breach, WorldNet shall electronically notify the United States Secret Service (USSS) and the Federal Bureau of Investigation (FBI) through a central reporting facility. This will be done through the FCC’s link to the reporting facility at http://www.fcc.gov/eb/cptii.
1) Notwithstanding any state law to the contrary, WorldNet shall not notify customers or disclose the breach to the public until 7 full business days have passed after notification to the USSS and the FBI except as in the following:
a) If WorldNet believes that there is an extraordinarily urgent need to notify any class of affected customers sooner than otherwise allowed under the above paragraph of this section, in order to avoid immediate and irreparable harm, it shall so indicate in its notification and may proceed to immediately notify its affected customers only after consultation with the relevant investigating agency. WorldNet shall cooperate with the relevant investigating agency’s request to minimize any adverse effects of such customer notification.
b) If the relevant investigating agency determines that public disclosure or notice to customers would impede or compromise an ongoing or potential criminal investigation or national security, such agency may direct WorldNet not to disclose or notify for an initial period of up to 30 days. Such period may be extended by the agency as reasonably necessary in the judgment of the agency. If such direction is given, the agency shall notify WorldNet when it appears the public disclosure or notice to affected customers will no longer impede or compromise a criminal investigation or national security. The agency shall provide in writing its initial direction to WorldNet, any subsequent extension, and any notification that notice will no longer impede or compromise a criminal investigation or national security and such writing shall be contemporaneously logged on the same reporting facility that contains records of notifications filed by carriers.
C) Customer Notification. After WorldNet has completed the process of notifying law enforcement as listed above, it shall notify its customers of a breach of those customers’ CPNI.
D) Recordkeeping. WorldNet will maintain a record, electronically or in some other manner, of any breaches discovered, notifications made to the USSS and the FBI as defined in the above section of this manual, and all notifications made to customers. This record must include, if available:
1) Dates of discovery and notification.
2) A detailed description of the CPNI that was the subject of the breach.
3) The circumstances of the breach.
4) WorldNet will retain the record for a minimum of 2 years.
E) Supersede. This section does not supersede any statute, regulation, order, or interpretation in any State, except to the extent that such statute, regulation, order, or interpretation is inconsistent with federal law, and then only to the extent of the inconsistency.
XII. Annual Certification
A) WorldNet will certify annually compliance to the CPNI rules. This certification
will be filed with the FCC by March 1 each year and will be made publicly available by request.
B) WorldNet’s annual certification will be signed by an officer as an agent of the Company, stating that he/she has personal knowledge the company has established operating procedures that are adequate to comply with the FCC CPNI rules.
C) In addition to the annual certification, WorldNet will provide an accompanying statement explaining how the company’s procedures ensure the company is or is not in compliance with the FCC’s CPM rules.