Emma is our Auto-Attendant Solution. Some people think an Interactive Voice Response System (IVR) or Auto-Attendant is just for customer support. But it can be so much more.
From simplifying a sale to gathering customer feedback, modern businesses are designing entirely new ways to use an IVR system to make instant customer connections, all while reducing costs and increasing engagement.
EMMA is used to automate the flow of incoming calls inside your company. Callers are guided with phone extensions by means of building menus with pre-recorded messages. This task is usually performed by an operator (a call dispatcher or a receptionist). Using EMMA, this process is automated, leaving your receptionist with more time to perform other tasks.
provide automation to a specific business process
EMMA can be integrated with any third-party application
Payment Reminders and Processing & Balance Inquiring
• RETAIL STORES
Place Orders by Phone
• CAR DEALERS
Service Appointment Reminders
• PUBLIC & PRIVATE SCHOOLS
Keep Parents Updated about Absences, Status, Events, etc
• MUNICIPALITIES & GOVERNMENT
Provide information about your City or Agency