Our Customer Service

For companies to provide quality service to their customers they need to receive the same from their providers. Great service helps provide a profitable and sustainable system — increasing productivity, efficiency and overall revenue.

Leveraging technology for reduced costs and marketplace advantage

Certainly, you consider price when choosing a service provider, but you also need to evaluate the service level they can provide. The lowest cost provider may not have the resources and expertise to keep you– or your customers–happy.

WorldNet delivers a variety of telecommunications and technology solutions at a competitive price to help your business grow while maintaining great quality service in your industry.

Why businesses choose WorldNet?

0
of customers said WorldNet brings value to their businesses.
0%
of customers recommend our services to their industry peers..

0!
Our customers declared they appreciate our customer service the most.

Nielsen research supports WorldNet’s superior customer service

Nielsen, one of the world’s foremost business measurement companies, conducted a study of WorldNet’s customers. The results show customers rated us tops in service:

0%
Customers gave us a score of 85 in customer satisfaction,10 points higher compared to the rest of the industry.
0%
Over 90% of our customers declared they are very satisfied with our services.

0%
Over 80% of our customers will buy additional services from us.

Customers also appreciated that we…
• Answer their calls quickly and never transfer customer calls outside of Puerto Rico.
• Keep in contact with them and call every month to ensure their satisfaction.

To unlock their full profit potential,companies depend on us to provide the highest level of network uptime, robust technology options, and first-rate client support. And this has them talking…

How customer service impacts your reputation and revenue

With the rapid growth of social media, a bad customer service experience can have greater impact on a company’s reputation than ever before. It’s no surprise that customers are quick to leave when they don’t get the service they deserve.

But according to research published by the Peppers & Rogers Group:

“81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition“. Source: Peppers & Rogers Group, 2009 Customer Experience Maturity Monitor
For companies to provide quality service to their customers they need to receive the same from their providers. Great service helps provide a profitable and sustainable system — increasing productivity, efficiency and overall revenue.

Discover how WorldNet can exceed your customer service expectations and help grow your business with solutions customized for your corporate goals. Call us today at (787)705-9000.

WorldNet has gone beyond our expectations as they achieved perfect harmony between technological structure and business goals. We now have an extraordinary competitive advantage that is already impacting our economic and operational growth.” – Edwin Colón, President, Mech-Tech